Terms and Conditions

Man and Van Kilburn Service Terms and Conditions

These Terms and Conditions govern the provision of removal and related services by Man and Van Kilburn to customers within its service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Kilburn, the provider of removal and related services.

1.2 "Customer" means any individual or business who books or uses the services of the Company.

1.3 "Services" means man and van services, domestic and commercial removals, collection and delivery, loading and unloading, transportation, and any other related services agreed in writing.

1.4 "Service Area" means the locations in which the Company routinely offers services, including Kilburn and surrounding districts, as may be updated from time to time.

1.5 "Vehicle" means any vehicle used by the Company to carry out the Services.

1.6 "Goods" means all items handled, transported or stored on behalf of the Customer by the Company.

2. Scope of Services

2.1 The Company provides man and van services and removal solutions for household and business customers within its service area. Services may include local moves, part-load transport, single item delivery, and related handling.

2.2 The Services to be supplied will be confirmed at the time of booking, including the type of vehicle, number of staff, estimated duration, and any additional services requested.

2.3 The Company reserves the right to decline any booking where it reasonably considers the work to be unsafe, unlawful, unsuitable for the type of vehicle or equipment available, or outside the service area.

3. Booking Process

3.1 Bookings can be requested by the Customer through the Company’s accepted communication channels. A booking is only confirmed when the Company has provided written confirmation of the details and, where required, received a deposit.

3.2 The Customer must provide accurate and complete information, including collection and delivery addresses, access details, parking conditions, the nature and approximate volume of the Goods, and any items requiring special handling.

3.3 The quoted price is based on the information supplied by the Customer at the time of booking. If the actual work differs from the description provided, the Company reserves the right to adjust the price accordingly.

3.4 The Customer is responsible for arranging any necessary parking permissions or permits at both collection and delivery locations. Any fines or penalties incurred due to inadequate parking arrangements may be charged to the Customer.

3.5 The Customer must notify the Company of any changes to the booking details as soon as possible. Changes may result in revised pricing or rescheduling, subject to availability.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are estimates based on the information available and are not guaranteed fixed prices. The final charge may vary depending on the actual time taken, the volume and weight of Goods, access conditions, and any additional services provided.

4.2 Quotations are generally valid for a limited period from the date of issue and may be subject to change due to variations in operating costs or service availability.

4.3 Additional charges may apply for work carried out outside normal business hours, for long-distance travel, tolls, congestion or clean air zone charges, waiting time, additional labour, or unexpected access difficulties.

5. Payments

5.1 The Customer agrees to pay the charges for the Services in accordance with the payment terms notified at the time of booking.

5.2 The Company may require full or partial payment in advance, or a deposit to secure the booking. Any required deposit will be communicated before the booking is confirmed.

5.3 Unless otherwise agreed, payment of any remaining balance is due immediately upon completion of the Services on the day of the move.

5.4 The Company accepts the payment methods specified at the time of booking. The Customer is responsible for ensuring that funds are available and that payment can be completed promptly.

5.5 If payment is not received when due, the Company reserves the right to charge interest on the overdue amount at a reasonable rate and to recover any reasonable costs incurred in obtaining payment.

5.6 The Company may refuse to unload Goods or may retain Goods in its possession until full payment has been made, subject to applicable law.

6. Cancellations and Postponements

6.1 The Customer may cancel or postpone a booking by giving notice to the Company through accepted communication channels.

6.2 If the Customer cancels more than a specified minimum notice period before the scheduled start time, any deposit may be refunded or applied to a future booking at the Company’s discretion.

6.3 If the Customer cancels or postpones within a short notice period before the scheduled start time, the Company may retain all or part of any deposit and may charge a cancellation fee to cover administration, staffing and lost opportunity costs.

6.4 If the Customer is not present or not ready at the agreed time and location, leading to excessive delays or an inability to carry out the move, this may be treated as a late cancellation and charges may apply.

6.5 The Company will use reasonable efforts to honour all confirmed bookings. However, it reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, the Company will endeavour to offer an alternative date or refund any prepayments as appropriate, but will not be liable for consequential losses.

7. Customer Obligations

7.1 The Customer is responsible for ensuring that Goods are properly packed, secured, and ready for loading unless packing services have been expressly agreed.

7.2 The Customer must provide safe and suitable access to the premises at both collection and delivery points, including clear stairways, corridors, lifts, and doorways.

7.3 The Customer must inform the Company in advance of any items that are particularly fragile, valuable, heavy, bulky, or require specialised handling or equipment.

7.4 The Customer is responsible for securing valuables, important documents, money, jewellery and similar items. The Company strongly advises that such items are carried personally by the Customer and are not included within the Goods.

7.5 The Customer must ensure that all appliances are disconnected, defrosted, emptied and prepared for transport in accordance with manufacturer instructions.

7.6 The Customer agrees to supervise the move or appoint a representative to be present throughout the Service, to direct placement of items and sign any relevant documentation.

8. Excluded and Prohibited Items

8.1 The Company will not knowingly carry or handle any items that are hazardous, illegal, explosive, flammable, or otherwise dangerous, including but not limited to gas cylinders, firearms, ammunition, corrosive substances, or chemicals.

8.2 The Company does not accept responsibility for perishable goods, live animals, plants, or other items that may deteriorate during transport unless specifically agreed.

8.3 The Customer must not include any items in the Goods that the Company has advised are prohibited or unsuitable for transport. The Customer will be responsible for any loss, damage, or legal consequences arising from such items.

9. Waste, Rubbish and Environmental Regulations

9.1 The Company is a removal and transport provider and does not operate as a general waste carrier unless expressly agreed and appropriately licensed.

9.2 The Customer must not request the Company to dispose of household rubbish, builder’s waste, hazardous materials, or any items that require specialist disposal in violation of environmental regulations.

9.3 Where the Company agrees to remove items for disposal, this will be subject to separate charges and must comply with applicable waste and recycling laws. The Customer must accurately describe the nature and contents of any items designated for disposal.

9.4 The Company reserves the right to refuse to carry any items that it reasonably believes to be waste, prohibited, or non-compliant with waste carriage regulations.

9.5 The Customer is responsible for all fines, penalties or liabilities arising from false declarations or failure to comply with waste and environmental regulations in relation to items handed to the Company.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable care and skill in providing the Services. However, liability is limited as set out in this section.

10.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per item and per job, subject to any higher level of cover expressly agreed in writing.

10.3 The Company shall not be liable for loss or damage arising from:

a) Pre-existing defects, weakness or inherent vice in the Goods.

b) Inadequate or unsuitable packing by the Customer.

d) Wear and tear, minor scuffs, or cosmetic damage that is reasonably expected during normal handling.

e) Acts or omissions of the Customer or of any person other than the Company or its employees.

10.4 The Company shall not be liable for indirect or consequential loss, including but not limited to loss of profit, loss of use, loss of opportunity, or loss of enjoyment.

10.5 The Customer must inspect Goods on completion of the Services and report any visible loss or damage to the Company as soon as reasonably practicable. Any claim should be made in writing within a reasonable period after completion.

10.6 Nothing in these Terms and Conditions limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability for death or personal injury caused by the Company’s negligence.

11. Delays and Time Estimates

11.1 Any time estimates provided by the Company are given in good faith based on information available but are not guaranteed.

11.2 The Company will not be liable for delay or failure to perform the Services due to circumstances beyond its reasonable control, including but not limited to traffic conditions, road closures, severe weather, accidents, vehicle breakdowns, or delays caused by the Customer.

11.3 The Customer is responsible for arranging access times with building management, concierge or third parties where necessary, taking into account the possibility of reasonable delays.

12. Insurance and Customer Cover

12.1 The Company maintains appropriate insurance for its vehicles and public liability in connection with the Services it provides, as required by applicable law.

12.2 The Customer is encouraged to maintain their own insurance for Goods in transit and to verify any existing household or business policies.

12.3 Any additional cover or higher limits of liability must be agreed in writing before the Services commence and may be subject to extra charges.

13. Use of Subcontractors

13.1 The Company may, at its discretion, use subcontractors or agents to carry out all or part of the Services.

13.2 Where subcontractors are used, the Company will remain responsible for the overall performance of the Services to the Customer, subject to the limitations of liability set out in these Terms and Conditions.

14. Complaints and Dispute Resolution

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

14.2 Formal complaints should be submitted in writing, providing full details of the issue, dates, locations, and any supporting information.

14.3 The Company will use reasonable efforts to respond to complaints promptly and to resolve disputes amicably.

15. Privacy and Customer Information

15.1 The Company will collect and use personal information provided by the Customer for the purposes of managing bookings, delivering Services, processing payments, and related administration.

15.2 The Company will take reasonable steps to protect personal information and will not sell or disclose it to third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customer’s consent.

16. Variation of Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Service.

16.2 Any variation to these Terms and Conditions requested by the Customer will be effective only if agreed in writing by the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By booking or using the Services of Man and Van Kilburn, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.



  • All your
    All your
    items will be
    transported safely!
    BOOK NOW

Book now for a cheap, fast and efficient man with van Kilburn service in NW6

For the best man and van deal in NW6, call today and talk to our customer services. We will answer all of your queries and provide all the information you need on all of our services. You will be amazed at how affordable our man with a van services are. So when it comes to moving, your expenses needn’t be over budget – certainly not when you book with us. We pride ourselves on top quality work done by well-seasoned specialists. Our man and van Kilburn team will guide you through our moving steps and make it all as easy on you as is possible.

Save

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kilburn Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 203 Kilburn High Rd
Postal code: NW6 7HY
City: London
Country: United Kingdom

Latitude: 51.5416920 Longitude: -0.1980530
E-mail:
[email protected]

Web:
Description: Hire our unparalleled removal services to Kilburn NW6 and we promise you won’t be disappointed with what our skilled movers have to offer!
Back To Top